Support center

Do you have a physical store?

Yes, we do! We recently opened the doors to our newly refurbished headquarters and retail store right in the heart of downtown Cozumel.

Whether you want to speak with our team to book a tour in person, or you just need to pick up some last-minute gear before hitting the water, we have you covered. Inside, you will find our dedicated booking desk alongside a retail section stocked with our exclusive branded swimwear, high-quality masks, snorkels, fins, and more.

How to Find Us

We are incredibly easy to find. Our store is located right on the main waterfront road, just a short 2 to 3-minute walk from the main passenger ferry terminal. Just look for our clearly branded storefront signage!

  • Address: Av. Rafael E. Melgar entre 2 y 4 norte, Centro, 77600 Cozumel, Q.R., Mexico
  • Opening Hours: 8:00 AM to 6:00 PM, seven days a week

Ready to explore?

Choose from our carefully crafted experiences. Simply sit back and enjoy the ride.

Need to get in touch?

If you can’t find what you’re looking for, let us help get you to the right place.

Related topics:

While cards are accepted at our office, we highly recommend bringing cash (USD or Pesos) for fees and crew gratuities.
Tipping is never mandatory but always appreciated. Learn about customary gratuity guidelines for your hard-working tour crew.
Review our ticketing age brackets. All minors require an accompanying adult, and alcohol is strictly prohibited for under-18s.
Our fleet ranges from nimble, open-air speedboats perfect for getting close to the reefs, to spacious luxury catamarans.
EXCELLENT
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Based on 1694 reviews
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Hannah G profile picture
Hannah G
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Snorkeling Review We had a wonderful experience! Peter, Porkchop, Leo, and Adrian were the best crew! It was the perfect balance of relaxation and adventure
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Fernanda O
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Excelente experiencia Increíble experiencia! Todo muy rico y muy amables! Sobre todo Peter, gracias por la buena onda!
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LUCAS MATIAS F profile picture
LUCAS MATIAS F
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Maravilloso Muy buen tour excelente experiencia muy bello todo
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Victor A profile picture
Victor A
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Excelente equipo, Profesional, atento, divertidos y sobre todo respeta tiempos ya que venía de un crucero. Gracias chule Excelente equipo, Profesional, atento, divertidos y sobre todo respeta tiempos ya que venía de un crucero. Gracias chuleta, peter, leo y Adrián.
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Excursion31111492534 profile picture
Excursion31111492534
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Worth it! Super good experience , the price was great! And food just like Mazatlan!!! Such great service drinks etc, perfect tour for aesthetic photos for insta
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Elit A profile picture
Elit A
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Snorkeling Very nice and fun! They were very nice and the food was great
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andrew p profile picture
andrew p
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Happiness on a boat Amazing experience. Lots of fun, definitely recommend!!
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Salem O profile picture
Salem O
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Excelente opción para celebrar Una experiencia muy linda volvería a repetir
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Getaway20702582079
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Great experience We were the Poseidon boat with Leo. Crew was great. Very attentive and asking if you needing anything throughout the tour. Final stop with the stingrays and appetizers was great. No complaints other than having to pick up people from other piers once most of us were on the original pickup spot. Not a big deal but a heads up.
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Елена profile picture
Елена
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Snorkel en Conzumel Nos ha gustado mucho todo. Los peces, la comida, la música. El capitán Leo y su equipo han organizado todo de manera profesional.
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