Support center

Do you have a physical store?

Yes, we do! We recently opened the doors to our newly refurbished headquarters and retail store right in the heart of downtown Cozumel.

Whether you want to speak with our team to book a tour in person, or you just need to pick up some last-minute gear before hitting the water, we have you covered. Inside, you will find our dedicated booking desk alongside a retail section stocked with our exclusive branded swimwear, high-quality masks, snorkels, fins, and more.

How to Find Us

We are incredibly easy to find. Our store is located right on the main waterfront road, just a short 2 to 3-minute walk from the main passenger ferry terminal. Just look for our clearly branded storefront signage!

  • Address: Av. Rafael E. Melgar entre 2 y 4 norte, Centro, 77600 Cozumel, Q.R., Mexico
  • Opening Hours: 8:00 AM to 6:00 PM, seven days a week

Ready to explore?

Choose from our carefully crafted experiences. Simply sit back and enjoy the ride.

Need to get in touch?

If you can’t find what you’re looking for, let us help get you to the right place.

Related topics:

While cards are accepted at our office, we highly recommend bringing cash (USD or Pesos) for fees and crew gratuities.
Tipping is never mandatory but always appreciated. Learn about customary gratuity guidelines for your hard-working tour crew.
Review our ticketing age brackets. All minors require an accompanying adult, and alcohol is strictly prohibited for under-18s.
Our fleet ranges from nimble, open-air speedboats perfect for getting close to the reefs, to spacious luxury catamarans.
EXCELLENT
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Based on 1744 reviews
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MAYRA I profile picture
MAYRA I
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Amazing We had an amazing time! We had Peter, pork chop, Leo and baby turtle as our guides. They were the best and we had a blast. We were able to snorkel in different locations then at the end they provided ceviche and drinks. Hands down the best and friendly guides!!
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Wendy C profile picture
Wendy C
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Amazing experience with lots to see. Must admit that I was a little apprehensive about this trip as I am not confident in the sea but wanted to see the wildlife. I needn't have been!!. The boat was comfortable and the crew really considerate and helpful. They provided snorkels, masks and flippers to those that wanted them and provided a ladder for those less confident not wanting to jump in. The guide pointed out lots, including turtles, starfish and lots of other fish amongst the reef which was excellent. We then went to the marine park where they provided lunch on a surfboard amongst the giant stingrays. All in all an amazing experience which I wouldn't hesitate to do again. Thank you very much.
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Kayla C profile picture
Kayla C
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Best excursion BEST EXCURSION!!!! Our group had the best time snorkeling and hanging out at the sand bar with food and drinks. Seeing the sting rays at the last stop was the best part. Thanks Paco, Porkchop, Leo, and Baby Turtle!
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Ann-Marie Barrow profile picture
Ann-Marie Barrow
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Don’t hesitate to book The team were brilliant from the pre information shared before the tour and the team on board - the captain Mr Pork Chop, Baby Turtle in the kitchen, Leo, Pedro & Rafael on the camera. The service was brilliant and the sites were perfect - we saw fish, turtles, star fish and stingrays. Muchas gracias!!!
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Rebecca V profile picture
Rebecca V
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Better than Hawaii This was the best snorkeling trip I've ever done at 71 years old! Better than the two I did in Hawaii, due to the 4 locations we visited, the knowledge of the guide, Peter and the care of the crew. We had a very professional photographer onboard who offered us beautiful pictures to buy. Then the included appetizers provided were perfect on a floating bar!
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Rogelio M profile picture
Rogelio M
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Experience William y César excelentes guías muy atentos con auxiliar a mi esposa , capitán Mike, bartender Leo excelente tragos y fotógrafo Rafael súper actitud y su toalla de snoopy se ganó el show
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Riddhi P profile picture
Riddhi P
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Amazing Experience The most amazing experience ever. We booked pretty last minute as a cruise excursion and it was so worth it. Baby turtle, Rafael, William, Leo were amazing and the entire Poseidon crew was so friendly and welcoming. We snorkled in the middle of a storm and they still made it an amazing experience. We saw sharks, turtles, sting rays and tons of fish. Please book here!
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Angel B profile picture
Angel B
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Fantástica experiencia en Cozumel !!! Fantástica experiencia de snórquel en Cozumel!! Lo haría una y otra vez!!!! Lo único que no me encantó fue el tiempo dedicado a cada inmersión, se siente muy muy corto! Pero se entiende un poco por las distancias a recorrer! El capitán Chuletas, y los marineros Baby Tortuga y Pedro, además de Rafa en las fotos, nos hicieron sentir súper bien y muy seguros! Sin duda, regresaré!! Muchas gracias!!
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cehanshaw78 profile picture
cehanshaw78
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Wonderful! This was one of the best snorkeling experiences I’ve had. We saw plenty of fish, turtles, a shark and at the end we had an amazing experience swimming with the sting rays and some delicious ceviche. The tour guides were very friendly and kind. I would definitely recommend booking with them!
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Desiree V profile picture
Desiree V
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Best post Ironman workout/snorkle🐠🍤🐡 Unbelievable experience. Worth every $$. I’ve done Hawaii and Los Cabos and this one took the cake. The guide, photographer, were superb ! They took us to 4 locations, swam with a baby shark, sea turtle, starfish and stingrays . I can’t say enough amazing things. It was the perfect post workout off of the 70.3 Ironman 😍🥹thank you guys . And the food was soooo good , and such. Fun experience to eat on the water.
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