Support center

Do you have a physical store?

Yes, we do! We recently opened the doors to our newly refurbished headquarters and retail store right in the heart of downtown Cozumel.

Whether you want to speak with our team to book a tour in person, or you just need to pick up some last-minute gear before hitting the water, we have you covered. Inside, you will find our dedicated booking desk alongside a retail section stocked with our exclusive branded swimwear, high-quality masks, snorkels, fins, and more.

How to Find Us

We are incredibly easy to find. Our store is located right on the main waterfront road, just a short 2 to 3-minute walk from the main passenger ferry terminal. Just look for our clearly branded storefront signage!

  • Address: Av. Rafael E. Melgar entre 2 y 4 norte, Centro, 77600 Cozumel, Q.R., Mexico
  • Opening Hours: 8:00 AM to 6:00 PM, seven days a week

Ready to explore?

Choose from our carefully crafted experiences. Simply sit back and enjoy the ride.

Need to get in touch?

If you can’t find what you’re looking for, let us help get you to the right place.

Related topics:

While cards are accepted at our office, we highly recommend bringing cash (USD or Pesos) for fees and crew gratuities.
Tipping is never mandatory but always appreciated. Learn about customary gratuity guidelines for your hard-working tour crew.
Review our ticketing age brackets. All minors require an accompanying adult, and alcohol is strictly prohibited for under-18s.
Our fleet ranges from nimble, open-air speedboats perfect for getting close to the reefs, to spacious luxury catamarans.
EXCELLENT
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Based on 1800 reviews
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Maren B profile picture
Maren B
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Great snorkel trip David, porkchop, David, Peter, ceasar, Rafael were a great crew on our snorkeling trip. They were so fun! We saw a reef shark, tons of fish, Star fish, sting rays, and giant turtlesI highly recommend Cozumel snorkel!
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Harry H profile picture
Harry H
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Snorkeling Adventures It was very stormy morning, and the usual places on the south side of the island were closed due to the weather. The team the best they could to come up with other spots along the coast where we saw a good deal of fish. They kept us informed to what was going on and where we were going. The one complaint we did have is the contact we were meeting was not at the meeting place and we weren’t informed of the change in meeting spot. Yes, it was a rainy day there’s no shelter over by the usual meeting point. We wandered in the rain for 15 minutes until a nice taxi driver gave us his to call only to find out we were just on the other side of the street from the contact we were supposed to meet.
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Nicole S profile picture
Nicole S
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AMAZING!!! The whole crew was amazing!! David, pork chop, Cesar, Raphael, Peter….. all were fantastic!! We saw sea turtles, sting rays, starfish, tons of beautiful fish!!! The food was amazing too! My kids had a blast, they are 10 and 12. The photographer was amazing too!! Leave your phone, have a blast, buy the photos!! Worth it!
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Jarred P profile picture
Jarred P
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An unforgettable experience We had the most amazing experience on the Poseidon with David, Porcho, Peter, Caesar, and Rafa! They were incredibly attentive and made the whole experience unforgettable. We mentioned my husband’s birthday when booking, without expecting anything, and they surprised him with a birthday cake, tequila shots, and a beer shower! It was such a thoughtful and fun touch that made his day even more special. We also saw so much incredible marine life up close! If you’re deciding who to book with, we can’t recommend this crew enough. Thank you for an unforgettable day!
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Daniela C profile picture
Daniela C
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Best snorkeling tour DO NOT SKIP THIS TOUR. We had an amazing time on the catamaran snorkeling trip with Cozumel Snorkeling Center! All four stops were fantastic, and we saw so much wildlife, including turtles, sharks, stingrays, and lots of colorful fish. Enjoying complimentary drinks and ceviche at the sandbar was the perfect way to top it off. Such a fun experience and a highlight of our visit to Cozumel. Highly recommend!
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Lauren B profile picture
Lauren B
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Great day! I loved my experience! The guides were very friendly, funny and informative! I also was impressed by the food and drinks provided as they were very fresh and made on the boat.
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Alexa S profile picture
Alexa S
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Cozumel Snorkel Center Tour Amazing, staff was informative, and friendly!
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Olivia B profile picture
Olivia B
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Awesome 👌 Awesome experience from beginning to end 🤩 Traveled with 2 kids and expérience was incredible. Recommended 100%
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Jennifer E profile picture
Jennifer E
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Had a blast, but only saw two turtles Fun snorkeling experience topped off with a visit to the stingrays, who seemed to enjoy swimming amongst us and weren’t afraid to touch us, either. The snacks and beverages were nothing to write home about. The snorkeling equipment was new and well cleaned. The guides were very nice. I was expecting more turtles, though.
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Vacation16845653814 profile picture
Vacation16845653814
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Highly recommend 👌 Great snorkeling tour, reasonably priced. Did not see any turtles but did see lots of other gorgeous sea life including tropical fish, huge rays, and starfish. Nice boat, felt clean and safe. Staff were friendly and helpful, Leo and David were awesome with us. Highly recommend.
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