Support center

Do you have a physical store?

Yes, we do! We recently opened the doors to our newly refurbished headquarters and retail store right in the heart of downtown Cozumel.

Whether you want to speak with our team to book a tour in person, or you just need to pick up some last-minute gear before hitting the water, we have you covered. Inside, you will find our dedicated booking desk alongside a retail section stocked with our exclusive branded swimwear, high-quality masks, snorkels, fins, and more.

How to Find Us

We are incredibly easy to find. Our store is located right on the main waterfront road, just a short 2 to 3-minute walk from the main passenger ferry terminal. Just look for our clearly branded storefront signage!

  • Address: Av. Rafael E. Melgar entre 2 y 4 norte, Centro, 77600 Cozumel, Q.R., Mexico
  • Opening Hours: 8:00 AM to 6:00 PM, seven days a week

Ready to explore?

Choose from our carefully crafted experiences. Simply sit back and enjoy the ride.

Need to get in touch?

If you can’t find what you’re looking for, let us help get you to the right place.

Related topics:

While cards are accepted at our office, we highly recommend bringing cash (USD or Pesos) for fees and crew gratuities.
Tipping is never mandatory but always appreciated. Learn about customary gratuity guidelines for your hard-working tour crew.
Review our ticketing age brackets. All minors require an accompanying adult, and alcohol is strictly prohibited for under-18s.
Our fleet ranges from nimble, open-air speedboats perfect for getting close to the reefs, to spacious luxury catamarans.